After Hours Help Desk Support: Any Time, Any Place

Encore by Moore Tech Solutions provides American-based after-hours help desk support for businesses that need reliable technical assistance outside regular business hours.

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Why Choose Encore

We provide exceptional managed IT support services when your regular team is off the clock

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100% U.S. Based Team

Our entire support team is located in America. We never outsource your support overseas, ensuring cultural alignment and clear communication.

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24/7 Support Coverage

We're available nights, weekends, and holidays to provide seamless technical support when your in-house team is unavailable.

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Multi-Channel Support

We offer support via phone, email, chat, and remote sessions to suit your team's preferred communication methods.

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Seamless Integration

We adapt to your existing ticketing systems and processes, creating a smooth transition between your daytime and after-hours support.

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Detailed Reporting

Comprehensive analytics and reports help you understand support patterns and identify areas for improvement.

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Cost-Effective Solution

Eliminate the expense of maintaining a 24/7 in-house team while still providing round-the-clock support to your clients.

About Encore by Moore Tech Solutions

Your trusted partner for after-hours technical support

Our Story

Encore was founded to provide a seamless transition to after-hours support without outsourcing overseas.

Our Mission & Values

American Excellence

We're proud to provide only U.S.-based technicians who understand the unique cultural and business needs of American companies.

Seamless Experience

We integrate so smoothly with your existing systems that your clients won't know they're speaking with a third-party provider.

Proactive Solutions

We don't just fix issues—we identify patterns and recommend preventative measures to reduce future incidents.

Transparency

Clear communication, detailed documentation, and comprehensive reporting keep you informed about every interaction.